One of our dental clients in Charlotte had a patient that needed emergency services on the weekend. The doctor went into the office and noticed that the network was down and he was unable to pull up the patient’s information. An IRIS Solutions Technician who was on call was already working on the issue before the client contacted the office.
If IRIS had not been involved in monitoring and maintaining this practice, the doctor would not have been able to access that information and he would not have been able to treat the patient with the chart.
The doctor and the on call tech worked together to restart the server. The doctor was then able to treat the patient with their chart. Costly downtime on Monday morning was avoided, and all staff members were able to work at the beginning of the work week without delay.
Takeaway: Establish a relationship with a Managed Service Provider to reduce downtime.